UVdesk: View Demo and Download Source Code
Uvdesk community helpdesk project skeleton packaged along with the bare essential utilities and tools to build and customize your own helpdesk solutions.
Getting Started
- About
- Features
- Documentation
- Modules
- Requirements
- Installation
- Docker Runtime
- Docker Persistent Container
- Vagrant Virtual Environment
- License
- Security Vulnerabilities
- Feedback
- Contributions
About
Build on top of symfony and backbone.js, uvdesk community is a service oriented, event driven extensible opensource helpdesk system that can be used by your organization to provide efficient support to your clients effortlessly whichever way you imagine.
The standard distribution comes packaged along with the following helpdesk packages to cover a wide range of use-cases and requirements:
-
Core Framework - At the heart of the helpdesk system, the core framework consists of all the necessary apis required by your project and dependent packages to keep things running smoothly
-
Extension Framework - Introduces support for third-party package integration and development to easily build and extend the functionalities of your helpdesk system as per your requirements
-
Automation Bundle - Adds support for workflows and prepared responses to automate any specific operations within your helpdesk system
-
Mailbox Component - Convert and get all your emails to support tickets on UVDesk and manage customer query easily.
-
Support Center Bundle - Integrates the easily customizable support center portal to enable users to easily interact with the support staff through your helpdesk system
Reach out to us at our official gitter chat or by joining forum for any queries, concerns and feature request discussions.
The development of the uvdesk community edition is led by the uvdesk team and backed by Webkul. Visit our website to learn more about the UVDesk Helpdesk System.
Features
- Translation Support (Multilingual)
- Unlimited Agents, Group, Team, Customers, Tickets etc
- Agent Privileges
- No limit on the number of Mailbox/Email integration
- Saved Replies for common queries
- Filter based on ticket status, Id, agent, customer, etc
- Block Spam
- Agent Activity
- Marketing Announcement
- Kudos
- reCAPTCHA option
- Standard automated workflows
- Notes for agents
- Custom branding
- Change logo & favicon
- Broadcasting message
- Ticket Forwarding
- Prepared Response
- Email Notification
- Effective search
- User Friendly Web Installer
- Add multiple attachments
- Powerful Knowledgebase/Faq (article, category & folder)
- Ticket types, Multiple Tags
- Email Templates
- API-Doc
- Edit/delete/pinned ticket and thread
- Add a collaborator and much more.
- Check Apps here.
Documentation
Visit docs.uvdesk.com to read our official documentation and learn more about the uvdesk community project.
We use Jekyll to develop and maintain our documentations. Consider contributing by submitting a pull request to our project's jeykll repository.
Requirements
- OS: Ubuntu 16.04 LTS or higher / Windows 7 or Higher (WAMP / XAMPP).
- SERVER: Apache 2 or NGINX.
- RAM: 3 GB or higher.
- PHP: 7.3 or higher.
- Processor: Clock Cycle 1 Ghz or higher.
- For MySQL users: 5.7.23 or higher.
- Composer: 2 or higher.
- PHP IMAP & PHP Mailparse for Ubuntu, Windows, Centos, Mac.
Installation
The installation process is broken down into two distinct steps:
- Setup
- Configuration
Setting up your helpdesk project
In this step of the installation process, you'll be downloading the helpdesk project skeleton and installing all of its dependent components.
As per your convenience, you can choose to either use composer for download the project and install all its dependencies automatically or directly download the project archive that comes pre-packaged with all of the project dependencies already installed.
We recommend using composer over direct download whenever possible. However, if your system does not have enough ram to execute composer operations properly (for example: installing on a shared host with limited system resources), we suggest using the direct download method instead to mitigate these kind of issues.
Irrespective of the method you use, the process to configuring your helpdesk remains the same.
Composer
You can use composer to setup your project by simply running the following command from your terminal:
$ composer create-project uvdesk/community-skeleton helpdesk-project
Direct Download
Alternatively, you can also download the zip archive of the latest stable release and extract its content by running the following commands from your terminal:
$ wget "https://cdn.uvdesk.com/uvdesk/downloads/opensource/uvdesk-community-current-stable.zip" -P /var/www/
$ unzip -q /var/www/uvdesk-community-current-stable.zip -d /var/www/ \
Configuring your helpdesk project
After you've downloaded and installed all the project dependencies, you can configure your helpdesk installation using either of the following ways:
Using Terminal
$ php bin/console uvdesk:configure-helpdesk
Using Web Installer Wizard
Extract the contents of zip and execute the project in your browser in case of project zip download:
http(s)://localhost/community-skeleton/public
In case of created project using command, execute the project in your browser:
http(s)://localhost/helpdesk-project/public
or
http(s)://example.com/public
After opening your project in the web browser, you will be greeted by the web installer which will guide you in configuring your project.
Run project on localhost (dev mode)
php bin/console server:run
How to clear cache:
php bin/console c:c
How to log in as admin/agent:
Below url is the default url for admin/agent login if you have not made any changes for /member prefix.
http(s)://example.com/en/member/login
How to log in as customer:
Below url is the default url for customer login if you have not made any changes for /customer prefix.
http(s)://example.com/en/customer/login
Docker Runtime
Dockerize your helpdesk project
Docker Persistent Container
Get started with Uvdesk now by using docker persistent container
Vagrant Virtual Environment
Get started with uvdesk now by using vagrant to setup virtual environment
Modules
Need something else ? email us at [email protected]
License
All libraries and bundles included in the UVDesk Community Edition are released under the MIT license.
Security Vulnerabilities
Please don't disclose any security vulnerabilities publicly. If you find any security vulnerability in our platform then please write us at [email protected].
