freescout
Free Self-Hosted Zendesk & Help Scout Alternative
FreeScout is the super lightweight and powerful free open source help desk and shared inbox built with PHP (Laravel framework). Now you can enjoy free Zendesk & Help Scout without giving up privacy or locking yourself into a service you don't control. FreeScout has been developed from scratch and is not using any copyrighted Help Scout or Zendesk materials.
If you want to support the project feel free to star this repository. It helps to increase the visibility of the project and let people know that it is valuable. Thanks for your support!
Table of Contents
- Demo
- Features
- Mobile Apps
- Requirements
- Installation
- Cloud Hosted
- Modules
- Tools & Integrations
- News & Updates
- Contributing
- Screenshots
Demo
Features
- No limitations on the number of users, tickets, mailboxes, etc.
- 100% Mobile-friendly.
- Multilingual: English, Chinese, Croatian, Czech, Danish, Dutch, Finnish, French, German, Italian, Japanese, Kazakh, Korean, Norwegian, Persian, Polish, Portuguese, Russian, Spanish, Slovak, Swedish, Turkish.
- Seamless email integration.
- Supports modern Microsoft Exchange authentication.
- Fully supports screen readers (for visually impaired).
- Built with strong focus on security.
- Web installer & updater.
- Starred conversations.
- Forwarding conversations.
- Merging conversations.
- Moving conversations between mailboxes.
- Phone conversations.
- Sending new conversations to multiple recipients at once.
- Collision detection – notice is shown when two agents open the same conversation.
- Push notifications.
- Following a conversation.
- Auto reply.
- Internal notes.
- Automatic refreshing of the conversations list without the need to reload the page.
- Pasting screenshots from the clipboard into the reply area.
- Configuring notifications on a per user basis.
- Open tracking.
- Editing threads.
- Search.
- And more…
Need anything else? Suggest features here.
Mobile Apps
Mobile apps support the same functionality and modules as the web version of your FreeScout installation. Both support agents and administrators can use mobile apps.
Requirements
FreeScout is a pure PHP/MySQL application, so it can be easily deployed even on a shared hosting.
- Nginx / Apache / IIS
- PHP 7.1 - 8.x
- MySQL 5.0+ / MariaDB 5.0+ / PostgreSQL
There are no minimum system requirements (CPU / RAM) – FreeScout will run on any system.
Installation
Images & one-click installs:
- Docker Image
- Softaculous (cPanel, Plesk, ISPmanager, H-Sphere, DirectAdmin, InterWorx)
- Fantastico (cPanel, DirectAdmin, ISP Manager, ISP Config)
- Cloudron
- Ubuntu (bash script)
Cloud Hosted
Modules
Tools & Integrations
- API
- Migrate to FreeScout (from any help desk)
- Zapier
- Make (Integromat)
News & Updates
Don't miss news, updates and new modules!
Email Newsletter | Facebook | Twitter | YouTube | Telegram | RSS
Contributing
Screenshots
Dashboard:
Conversation:
Mailbox connection settings page:
Notifications:
Push notification:
Web installer:
Login page:
